Chatbots start to represent the next generation of web services for the modern Internet environment. Chatbots interact with real users, simulating (or should we say emulating?) real people. The code behind a chatbot is complex, and based on AI-related technology. This code allows a chatbot to intelligently interact with a multitude of users via a specific chat voice or text enabled platform, behaving in a human-like way. Technology is advancing fast, and even applications in which two chatbots can communicate with each other emerge.
One of the best things about chatbots is that they can be integrated with virtually any chat system or website, as long as they are designed and programmed accordingly. Important social networking platforms, companies and portals have already embraced the chatbot system. Although the technology is rather incipient, the results are outstanding and users interacting with chatbots show a growing interest in this kind of service.
More precisely, one of the usual chatbot applications is to guide visitors of a particular site or portal throughout its content. They can provide answers and solutions to questions like what product or service best suits a person based on certain requirements. Another useful job a chatbot can accomplish is to make the browsing experience more intuitive and enhance the user’s experience or provide selective advice. Chatbots can also collect data based on user preferences for future website improvements. Chatbot applications cover a wide range services, from sports and weather to complex industry sectors like banking and finance.
As said, chatbots behave in a human-like way, based two distinct technologies: pre-programmed sets of rules and machine learning. Machine learning is an advanced tech, using dynamic AI systems. Chatbots based on this tech are intuitive and can understand language (spoken or written). Since they can “learn” certain user patterns from conversations, they develop new “skills” and can adapt to various situations and resolve particular tasks on the fly, therefore can be integrated with almost any type of website across all popular operating systems, like Windows, Android, iOS and more. Moreover, the code behind chatbots is flexible and can be integrated with the majority of content management systems: Drupal, Joomla, WordPress and others.
These chatbots, based on machine learning technology, are a new niche in today’s Internet environment, but store infinite potential in terms of technology and productivity and definitely represent the future of human-computer interaction.