Drupal is without doubt one of the most versatile content management systems on the market when it comes to handle large content and user databases. B2B and B2C companies often look to convert such data, as well as website user engagement into leads and potential customers. This is where Drupal CRM Integration comes in extremely handy. Pairing Drupal with an optimally tailored CRM provides excellent business automation, allowing companies collect and manage crucial data and thus ensuring a better ROI.
Drupal can be integrated with various available CRMs, including the most popular ones such as SalesForce and Microsoft Dynamics. However, these CRM systems provide less flexibility and additional coding, as well as third party support might be required to ensure optimal implementation.
On the other hand, there are a few Customer Relationship Management systems that work almost “out of the box” when integrated with Drupal 7 and 8. This seamless integration is provided via dedicated modules and APIs, as well as custom codes, and widely supported by the Drupal developers’ community.
A successful integration creates a link between the two systems, ensuring successful field mapping, data transfer and management. Drupal can gather and send data collected through webforms or through user analysis in real time to the CRM to maximize marketing efficiency. To a certain extent, we can say that the outcome is a powerful 2 in 1 content management and marketing platform.
Let’s take a look at some of the most common CRM solutions that work best when paired with Drupal:
As said, these CRM systems offer reliable integration with Drupal and provide lots of flexibility. However, implementing the best suited solution for a specific company or organization requires a careful analysis to highlight particular needs, depending on the business and organizational model.